Customer service
Legal area
2. Commercial policy - Scope of application
2.1 The mission is to promote and sell the Vendor's products, with particular reference to B2C (Business to Consumer) Commerce to private consumers. In view of its commercial policy, the Vendor reserves the right not to fulfill orders from parties other than the Customer or otherwise orders that do not conform to its commercial policy.
These Terms of Sale exclusively govern the offer, submission and acceptance of purchase orders for products between Customers and Seller via the Site (“Terms of Sale”).
2.2 By contrast, these Terms of Sale do not govern the provision of services or the sale of products by parties other than the Seller that are present on the Site through any links, banners or other hypertext links. Before placing orders to purchase products and/or services from parties other than the Seller, the Customer is encouraged to check their terms and conditions of sale. The Seller, in fact, is not responsible for the provision of services by third parties other than the Seller or the conclusion of e-commerce transactions between users and third parties.
2.3 In the event of a computer, manual, technical, or any other error that may result in a substantial change, not foreseen by the Seller, in the sale price to the public, making it exorbitant or clearly derisory, the purchase order will be considered invalid and cancelled and the amount paid by the customer will be refunded within 14 days from the day of cancellation, after notifying the customer.
2.4 The seller reserves the right to verify and evaluate the customer's correctness and good faith, especially in case of using promotions or discount coupons. If the customer's conduct is found to be unlawful and improper, the seller will promptly notify the customer and proceed with the cancellation of the purchase order.
2.5 These Terms of Sale are posted on the home page of the Site and can be viewed by the Customer at any time before and during the process of placing an order, and must be expressly accepted in order to proceed with the order.
3. How to conclude the contract with B2X S.r.l.
3.1 In order to conclude the contract for the purchase of one or more Products on the Site, the Customer must fill out the order form in electronic format, taking care to correctly enter their data as requested in the form itself and transmit it electronically to the Seller, following the instructions given on the Site.
The Customer, in any case, assumes responsibility for the truthfulness and correctness of the personal data entered and issued to the Seller when completing and sending the order form. It is understood that any damage/delay/discomfort referable and/or attributable to the incorrectness and/or untruthfulness of the personal data entered when filling in and sending the order form and/or subsequently modified shall in no case be charged to the Seller.
3.2 The order form contains a reference to the Conditions of Sale and a summary of the main information relating to each Product ordered. In particular, the price (including all applicable taxes and/or levies), the means of payment that can be used and the method of delivery of the products ordered (accompanied by the relevant costs) are made explicit. In addition, there is a reference to the general conditions of use of the Site.
3.3 Before proceeding to the purchase of the products through the transmission of the order form, it is the Customer's obligation to carefully read the General Terms and Conditions of Sale and the General Terms and Conditions of Use, as well as to print and/or store a copy of them for possible future use. In particular, before the conclusion of the online purchase procedure and payment, the Customer will be asked to read and accept these Terms of Sale, as well as to print or save an electronic copy and otherwise store these Terms of Sale in accordance with the provisions of Legislative Decree no. 206/2005 (“Consumer Code”).
3.4 The contract is concluded when, following the Customer's verification of the order data, the Seller receives the corresponding order form electronically.
3.5 By transmitting the order form, the Customer unconditionally accepts and agrees to abide by these Conditions of Sale in its dealings with the Seller. If the Customer does not agree with any of the terms herein, the Customer is requested not to submit the order form for the purchase of products on the site.
3.6 By submitting the order form, the Customer confirms that they have read and accepted the additional information contained on the website, in the General Terms of Use, and in the Privacy Policy.
3.7 The order form will be archived in the Seller's database for the time necessary to process orders and in any case within the legal timeframe. The Customer can access the order form by consulting the Personal Area > "My Orders" section or, if the customer is not registered on the website, in the Support Area by entering the order code and the email address used when filling out the order creation form.
3.8 The language available to the Customer to conclude the contract with the Seller is the one selected during the order creation process.
3.9 Product prices may be subject to updates. The Customer is obliged to ascertain the final selling price before submitting the relevant order form.
3.10 BioNike guarantees a minimum shelf life of 60 days for supplements.
3.11 Purchase requests from countries not included among those listed in the "Shipping and Product Delivery" section will not be accepted by the Seller.
3.12 Once the contract is concluded, the Seller will take charge of the corresponding purchase order.
3.13 The Seller may not process purchase orders submitted by the Customer if sufficient guarantees of solvency are not provided or if the data provided by the Customer is incomplete or incorrect. In these cases, the Seller will inform the Customer by email of the failure to conclude the contract, indicating the reasons why it was not possible to process the order.
3.14 In general, all items on the website are immediately available. However, the Seller cannot be held responsible for the temporary unavailability of one or more products. If specific products presented on the website are no longer available or for sale after the order form has been submitted, the Seller will inform the Customer of this unavailability before the Order Confirmation. Without prejudice to the provisions below (see "Right of withdrawal" section), the submission of the order form by the Customer also constitutes acceptance of a possible partial delivery, limited to the products available among those ordered, as well as a waiver of claiming compensation and/or indemnities on this basis. If the Customer has already paid for the complete order, the Seller will refund the amount corresponding to the unavailable products according to the methods described below (see "Refund times and methods" section).
3.15 Once the contract is concluded, the Seller will send the Customer an order request confirmation to the email address and in the language indicated in the order form, summarizing the information contained in the form itself. This document is not to be considered the Order Confirmation, which will be sent later, upon actual shipment of the Products.
3.16 Upon actual shipment of the products listed in the order form, the Seller will send the Customer the Order Confirmation to the indicated email address and in the indicated language. This document will contain a list of the products actually purchased with their main characteristics, including the price including VAT. It will also contain all information relating to shipping data, costs, and expected delivery times. In addition, the total cost of the order (with and without VAT) and the main information relating to the payment made will be indicated. Finally, the document will contain a summary of the Sales Conditions, the General Terms of Use of the Website, and the Seller's tax data (Name, Legal Form, Registered Office, Business Register Registration, Tax Code, VAT Number, and Responsible Person).
4.1 Subject to the provisions regarding cancellation, you may cancel orders that have not yet been processed (marked with the status “in process or awaiting payment”) by contacting Customer Service via form at https://store-bionike.b2x.it/en-it/servizio-clienti/contacts
4.2 It is not possible to cancel an order once the shipping process has begun.
4.3 In the event that, at the time of cancellation of an order, the corresponding payment has already been made, it will be necessary to contact Customer Service to proceed with the refund procedure (as described in the section “Refund Times and Methods”).
5. Warranties and After-Sales Service
5.1 The Products offered on the Site are exclusively first quality products. Products are purchased directly from the Vendor by the Vendor.
5.2 The Vendor does not sell irregular products or products of lower quality than the corresponding standards offered in the market.
5.3 The essential characteristics of the products are indicated on the Site at each Product detail page. However, the images and colors of the products offered for sale may not correspond to the real ones due to the effect of the Internet browser and monitor used. It is therefore understood that, without prejudice to the indications on the label, the Customer shall not be able to raise any exception against the Seller and/or the Supplier, in the event that the packaging of the Product delivered does not coincide with the image of the Product shown on the Site as to color/shape/size. In fact, the Vendor reserves the right to change the Product packaging at any time.
5.4 The Seller pays the utmost attention to the adherence of what is described and presented on the Site with respect to what is stated on the label on the Product packaging. In any case, it is emphasized that, where differences are found, the label and the directions for use of the Product provided by the Vendor shall always be authentic.
5.5 At the time of delivery by the courier of the purchased Product, the Customer is required to check that the number of packages being delivered corresponds to what is indicated in the transport document and that the packaging is intact, not damaged, nor wet or otherwise altered, including in the sealing materials (adhesive tape or metal strapping). Upon receipt of the Products, the Customer must:
- ensure that the packaging is intact. If this is not the case, he/she must NOT collect the Products and leave them with the courier. If this happens, the Customer must promptly notify the Seller in order to proceed to resend the purchased goods in a timely manner;
- sign the goods receipt document presented by the courier always inserting the words “ACCEPTED WITH RESERVE”. This will make it easier and faster to obtain any refunds for damages attributable to transportation;
- photograph the package-if the Products received are damaged or incomplete/incorrect-both externally and internally so that, in the event of a refund claim, the Seller can request such material to verify the actual problem.
Once the courier's document is signed, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered and the risk of loss or damage of the Products will transfer to all effects to the Customer.
5.6 By way of exception, the Seller offers an extra guarantee to the Customer, whereby where the Customer does not provide what is explicit in par. 5.5 thus losing the possibility of recourse against the shipping courier for the damage of the products, the Seller will still refund the damaged goods, according to the procedures expressed on this document. The Seller avails itself of the right to cancel this extra warranty at any time by appropriately reporting it on the Site.
5.7 The Seller is responsible towards the consumer for any lack of conformity existing at the time of delivery of the product and for hidden defects that appear within two years of such delivery. The Customer may request warranty intervention through the BioNike website (Contact section) within 60 (sixty) working days from the date of receipt of the products (for obvious defects) or from the discovery of the defect (for hidden defects) specifying the reason "warranty for non-compliant product", the order code and the reason for the complaint. The Seller, having verified compliance with the above, will indicate to the Customer the procedures envisaged for the repair or replacement of the product under warranty. The Seller, where necessary, will arrange, at its own expense, to have the defective Product collected via express courier, directly from an address indicated by the Customer. After receiving the product, the Seller, in agreement with the Supplier, will evaluate the actual alteration and, in the event of a positive finding, will repair or replace the goods at its own expense, no later than 30 (thirty) days from the date of receipt of the return. In the event of a negative response, the Seller will promptly communicate the negative outcome of the return procedure to the Customer, to whom no replacement product will be sent. In any case, the Customer may, at his own expense, collect the product from the Seller no later than 30 (thirty) days from communication of the negative outcome of the procedure.
5.8 The warranty of conformity on the products will apply correctly if the following conditions are also fully met: a.) the request for the opening of warranty procedure contains the information regarding the order code and the reason for the return; b.) the returned products are sent to the Seller in a single shipment. In fact, the Seller reserves the right not to accept products from the same order, returned and shipped at different times. The Seller reserves the right to ask the user to enclose with the request to take advantage of the Legal Guarantee of Conformity, the Order Confirmation and/or the DDT or other document proving the date of making the purchase and the date of delivery.
5.9 Seller shall not be liable or obligated to pay indirect, intangible or collateral damages, including (without limitation): loss of profit, loss of earnings, production limitations, administrative or personal costs, loss of customers or third party lawsuits. The warranty under consideration is valid only for products purchased by a Customer residing within the territory of Italy.
5.10 The limitation of liability set forth in Articles 5.9 shall not apply in case of fraud, willful misconduct or gross error committed by the Seller, or serious injury or death caused by the Seller's grossly negligent conduct.
5.11 The Product Conformity Warranty is reserved for Customers of the Site. It finds application only to users who have made the purchase on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. To those who have purchased on the Site and who do not hold the quality of Customers will be applied the warranty for defects in the thing sold, the warranty for defects in promised and essential qualities and the other warranties provided for by the Civil Code with their terms, forfeitures and limitations. Excluded from the scope of the Product Conformity Warranty are any failures or malfunctions caused by accidental facts or by the user's responsibility or by use of the product not in accordance with its intended use and/or with what is provided in the product's instructions for use, and in cases where the products are stored in unsuitable places or exposed to the weather, dirt or contaminating agents.
6. Payments
6.1 The Seller will only accept payments in Euro currency.
6.2 For payment of the price of the products and related shipping and delivery costs, the Customer may use one of the methods indicated in the order form.
6.3 In case of payment by credit card, the entire payment procedure will be handled, in absolute security, by BNL Worldline. Consequently, the Seller will never be in possession of any sensitive information (for example, the full number of the credit/debit card, or the security code).
6.4 An optional credit card storage feature will be available on the site for future purchases. This feature may be activated by the Customer upon completion of payment for an order: the credit card details will be stored exclusively by BNL Worldline and the Seller will not be able to get hold of them in any way. Each time the Customer pays for an order using the “stored card” function, the Seller's system will contact BNL Worldline's system providing the amount due and a special encoding, called “Alias”, which will uniquely match the credit card to the payment. The process will be fully tracked by BNL Worldline and it will not be possible in any way to trace the original card details back to the Vendor.
6.5 Alternatively, payment can be made via Paypal, Apple Pay or bank transfer to:
B2X Srl
UNICREDIT
Via Coponia 8, 00131 Roma - Italia
IBAN IT68L0200805264000105427448
BIC/SWIFT UNCRITM1D48
The reason for payment must obligatorily contain the order code communicated by the Site in the Order Confirmation email.
The transfer must be made within 5 days after sending the order form. After this period, the Seller is unable to guarantee the availability of the ordered goods.
7. Shipping and Delivery Products
7.1 The Seller ships its products in Italy through the carrier primary express couriers. Delivery is made, through express shipping, in 1-2 working days (i.e. Monday to Friday) from the receipt of the order form. In any case, the Seller reserves the right to deliver the ordered products within the maximum period of 30 days from the Order Confirmation email.
7.2 The Seller undertakes to make every effort to meet the above delivery times, but shall in no event be liable for any damage or inconvenience caused by any delay.
7.3 The countries to which the Seller ships is italy.
7.4 The cost for each shipment, associated with an order, will vary according to the following parameters: the place of destination and the total weight of the Products purchased with the individual order, and will in any case be made explicit both during the order transmission procedure and in the Order Confirmation.
7.5 All of the above costs are inclusive of VAT, to the extent of applicable law.
7.6 The Customer is required to always check the number and integrity of packages. In case of anomalies or damage, the dispute must be made immediately to the courier, refusing the delivery and promptly reporting the incident to Customer Service. Replacement and redelivery costs will be borne entirely by the Seller.
7.7 Delivery by express shipment is intended to be street level and will be made, unless otherwise specified, Monday through Friday during normal business hours (9:00 a.m. to 6:00 p.m.), excluding national holidays.
8. Right of withdrawal
8.1. Pursuant to Article 52 of the Consumer Code, the Consumer Customer shall have the right to withdraw from the purchase contract for any reason whatsoever, without the need to provide explanations and without any penalty, under the terms and in the manner indicated in the following articles.
8.2 In order to exercise the right of withdrawal, the Customer must send the Seller a notice to that effect to Customer Service, within 14 days from the date of receipt of the Products with respect to which the right of withdrawal is exercised by contacting Customer Service through a form at https://store-bionike.b2x.it/en-it/servizio-clienti/contacts.
8.3 Once the above notice of withdrawal has been received, the Seller, having verified compliance with the terms for availing of the right of withdrawal, will send, through its Customer Service, an email of “return opening” to the Customer, containing the procedure to be followed for the return of the products (see “Return procedure for withdrawal”).
The returned Product must be received by the Seller within 14 days of receipt from the communication of the return opening for withdrawal.
Upon receipt of the products, the Seller will open a refund procedure (see Refunds) if and only if the products have been sent within the set time limit (the postmark or the date of delivery to a courier, if any, shall be the date) and if the products are perfectly intact and in their original packaging complete in all its parts (product packaging and ancillary documentation) and repackaged in a condition such that they can be put back on sale.
8.4 In the event of withdrawal communicated by the Customer in the manner set forth in the preceding article, the Seller shall reimburse the Customer for all amounts paid by the latter, including those by way of delivery charges for the Products, where applicable, within 14 days of receipt of the notice of withdrawal sent by the Consumer Customer. Shipping costs shall be borne by the Customer. The shipment, until the certificate of receipt in the warehouse indicated by the Seller, is under the complete responsibility of the Customer. Upon its arrival at the address indicated by the Seller, the Product will be examined for any damage or tampering not resulting from transport. If the original packaging and/or packing is damaged, the Seller will withhold from the refund due a percentage equal to the respective loss in value of the Product.
8.5 In consideration of the characteristics of the Products sold by the Seller, the right of withdrawal applies only to the Product purchased in its entirety; it is not possible to exercise withdrawal only on one or more parts of the Product purchased. In the case of Orders that include more than one Product, it will be possible to exercise withdrawal with respect to one or more of the Products in the Order, specifying the description of the Products you intend to return in the notice of withdrawal. In these cases, the refund will be made in the manner indicated in the previous article.
8.6 Regardless of the correspondence between the recipient of the Products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the sums will always be made by the Seller in favor of the person who made the payment (identified as the holder of the credit card used for the purchase or as the holder of the bank account from which the bank transfer used for the purchase was made). The Vendor, also in accordance with the Consumer Code, reserves the right to withhold the refund until it has received the returned Products or until the Customer has proven that it has returned the Products.
8.7 The Right of Withdrawal shall be deemed to have been properly exercised if the following conditions are also fully met:
1. the email containing the request to use the right of withdrawal contains the order code;
2. the products related to the order for which the right of withdrawal is exercised are sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept products from the same order, returned and shipped at different times.
9. Returns
9.1 The return procedure is opened only following a request by the Customer to exercise the right of withdrawal. In any case, downstream of the request by the Customer, the Seller will verify the actual existence of the conditions necessary for the opening of a return procedure.
9.2 Following the opening of a return procedure, the Seller will send the Customer an email containing a description of how to return the product.
9.3 Shipping costs are the responsibility of the Customer. The Customer must make himself available for the courier to pass on a weekday, at the address indicated by him.
9.4 The returned package must mandatorily contain a copy of the Order Confirmation sent to the email address indicated by the Customer or the waybill on the package upon receipt. Under no circumstances will parcels be collected cash on delivery or freight collect.
10. Time and manner of reimbursement
10.1 A refund procedure may refer to two different types of situations:
1. refund of the total amount related to an order for which the right of withdrawal has been exercised;
2. partial refund relating to an order for which the unavailability of one or more products has occurred.
10.2 Regardless of the payment method used by the Customer and without prejudice to what is indicated on the subject of withdrawal in Article 9 above, the refund shall be activated by the Seller in the shortest possible time and in any case within 30(thirty) days from the sending of the Order Confirmation (in the case of partial refund for the unavailability of one or more products) and 14 (fourteen) days from the receipt of the Notice of Withdrawal (in the case of withdrawal) using the same payment channel with which the order was placed.
10.3 Regardless of the correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the sums will always be made by the Seller in favor of the person who made the payment (identified as the holder of the credit card used for the purchase or as the holder of the bank account from which the bank transfer used for the purchase was made).
11. Gift Card
11.1 Gift Card Purchase: The “Gift Card” is available in the fixed amounts indicated on the website www.BioNike.it, and can be used by the Customer or a Third Party to purchase any product on the online shop until its value is exhausted.
The Gift Card is not nominative, it is bearer, therefore transferable and equivalent to cash. The responsibility for its use and custody is the sole responsibility of its holder.
The Customer may purchase one or more Gift Cards and may use them either for themselves or give them as a gift to third parties and can be used multiple times until the credit is exhausted for the purchase of products through the online Shop.
The purchased Gift Card cannot be recharged and once the credit inside is exhausted it will be disabled.
The Gift Card can be purchased on the online Shop, by credit card or bank transfer. The Gift Card is provided in electronic format and sent by email together with the Card's identification code.
The Gift Card is activated at the time of purchase, by adding it to the cart. The Gift Card, once purchased, is valid for 12 (twelve) months from the date of purchase. The purchase of the Gift Card is not subject to the application of VAT pursuant to art. 2, paragraph 3, letter a), D.P.R. 633/1972. The purchase invoice will therefore bear the wording "Excluded from the scope of VAT pursuant to article 2, paragraph 3, letter a), D.P.R. 633/1972. The credit of the Gift Card does not generate interest, is not marketable, nor convertible into cash, nor will its balance be refundable in any case, nor usable for the purchase of other Gift Cards.
The Customer is warned and declares to be aware that the incorrect indication of the email address of the third party to whom it is desired to send the Gift Card, indicated during the purchase process of the Gift Card, will make it impossible for the Third Party to receive and use the Gift Card itself, without any responsibility being attributable to the Seller.
To purchase a Gift Card on the shop, you must have a regular account on the Shop. Immediately after the purchase, the Gift Card can be used to purchase any product on the online shop, even to cover the shipping costs of the online shop. With the Gift Card you cannot purchase other Gift Cards. It is not possible to purchase Gift Cards by applying coupon codes.
At the end of the purchase procedure, the Customer who has ordered one or more Gift Cards will receive a confirmation email of their order, containing the order number, the summary of the order placed, the number of Gift Cards purchased and their value, the expiration date for each Gift Card purchased and a summary of these terms of sale with a link to the full version on the online shop.
11.2 Gift Card Spendability: The Customer or the third party to whom the Gift Card is given will have the right to use it, until its value is exhausted, according to the conditions set out in this document.
In the case where the Customer wishes to give the Gift Card to a Third Party, the Customer will be asked to indicate: Name of the sender; Name of the recipient; Email of the recipient; Text of the accompanying message (optional).
Such data will be communicated during the relevant purchase process and will be processed exclusively to allow the Seller to send the Gift Card to the Third Party via email, and the fulfillment of the consequent performances and obligations by the Seller. Such data (name and email address of the third party) will be stored only as information to accompany the order placed by the Customer in the same way as the other data relating to the same order.
In the case of a donation of the Gift Card to Third Parties, the recipient of the Gift Card, following the verification of the successful payment, will receive an email with the name of the sender of the Gift Card, the any accompanying message from the sender, the invitation to go to the online shop to use their Gift Card, the privacy policy, the conditions for the use of the Gift Card, the details relating to the Gift Card (including the relevant code, the expiry date and the value of the Gift Card) and a summary of the conditions for its use.
The use of the Gift Card does not incur any additional costs. Furthermore, for the same order, multiple Gift Cards can be used.
The Gift Card is not associated with the account and will be automatically used for each purchase made until the credited amount is exhausted, within the validity period of the same. In the event that the total amount of the order exceeds the credit available on the Gift Card, the remaining amount must be paid by the Customer or the Third Party only with one of the other available methods, in order to complete the order.
After the expiry of the relevant validity period (12 months), the Gift Card can no longer be used and any residual credit present on the Gift Card will not be refunded.
The Customer or the third party to whom the Gift Card has been given, can view the status of the Gift Card (remaining credit and expiry date) on the cart page.
The Customer or the third party to whom the Gift Card has been given is expressly warned and declares to be aware that the knowledge of the Gift Card code allows its use by anyone, through the online Shop: said code must, therefore, be diligently kept and guarded.
With reference to the use of the Gift Card, it is understood that between the Customer or the Third Party to whom the Gift Card has been given and the Seller, faith will be given to what emerges from the writings, including IT, of the Seller's sales system.
The Customer is entitled to withdraw from the purchase contract of a Gift Card, without any penalty, within 14 (fourteen) days of the purchase of the relevant Gift Card, i.e. from the date of confirmation of the order on the online shop. The right of withdrawal referred to in paragraph 8 is expressly excluded and cannot be exercised in reference to a Gift Card that has been partially or fully used for the purchase of Products.
It is possible to exercise the right of withdrawal of Gift Cards according to the methods set out in point 8 of this document. The Seller will accept the withdrawal only if the Gift Card has not yet been used (totally or partially). In the case of withdrawal exercised in reference to a Gift Card purchased to give it to a Third Party, the latter will receive an email informing them of the deactivation of the Gift Card as a consequence of the right of withdrawal exercised by the Customer.
In case of purchase of one or more Products through the use of one or more Gift Cards, the Customer will have the right to exercise the right of withdrawal, pursuant to art. 8 of these terms of sale.
In the event that the Seller must make a Refund of Products purchased wholly or partially through the use of one or more Gift Cards, such refund will be made, through the issuance of a new Gift Card.
The use of the Gift Card may be limited without notice if suspicious, fraudulent or illegal activities are identified, or if the Seller suspects that these Terms of Sale have not been complied with, or in the event of exceptional circumstances that prevent the normal operation of the card.
12. Privacy
12.1 Privacy information is contained in the Privacy Policy which is an integral part of these Terms of Sale.
12.2 For any other information about the privacy policy, you can send a specific request via form to https://store-bionike.b2x.it/en-it/servizio-clienti/contacts.
13. Applicable law and dispute resolution
13.1 These General Terms and Conditions of Sale are governed by Italian law, with specific reference to the legislation on electronic commerce contained in Legislative Decree No. 70 of April 9, 2003 and the Consumer Code Legislative Decree No. 206 of September 6, 2005.
13.2 Any dispute that refers to the interpretation, execution, non-performance or termination of the Contract, or that in any way is related to the General Conditions of Sale, shall be submitted to the jurisdiction of the Court of Rome, when the law does not provide for the exclusive jurisdiction of the consumer.
13.3 We remind you that you may always refer to the dispute resolution portal of the European Commission
14. Amendments and Updating
14.1 These Terms and Conditions of Sale shall be amended from time to time including in consideration of any regulatory changes. The new Terms and Conditions of Sale shall be effective as of the date they are posted on the Site. For any dispute that may arise in relation to these Conditions of Sale and to the supplies and orders, respectively, made and forwarded under them, for the case in which the Customer is a Consumer will be competent, pursuant to Article 66-bis of the Consumer Code, the judge of the place of residence or domicile of the Consumer Customer, if located in the Italian territory.
The following conditions are addressed to all users who access, use and/or register on the website www.BioNike.it, owned by ICIM International S.r.l, with registered office in Lainate (MI) 20045, Viale Italia 60, VAT No. 00227010139 and managed, for all operational purposes, by B2X S.r.l., as identified below.
Access to and use of the website as well as the purchase of products presuppose the reading, knowledge and acceptance of these General Terms of Use.
Products purchased on the website are sold directly by B2X S.r.l. (“B2X”), with registered office in Italy, Rome, Via Coponia 8, 00131, Iscr. Reg. Imp., C.F. and P.IVA n. 11020591001, Cap. Soc. Euro 50,000 fully paid up.
If you need assistance, visit the Support area. You will be able to find information about ordering and shipping, refunds and returning products purchased on the site, the website registration form, tips and other general information about the services provided by the site.
For any other legal information, see the Terms of Use and Privacy area sections.
General conditions of use
This document contains the general conditions of use of the website www.BioNike.it, owned by ICIM International S.r.l. and managed by B2X S.r.l.
B2X S.r.l., with the agreement of ICIM International S.r.l., may modify or simply update, in whole or in part, these General Conditions of Use. Changes and updates to the General Terms of Use will be notified to users on the home page of the website as soon as they are adopted and will be binding as soon as they are posted on the website in this same section.
Therefore, please access this section regularly to check for the publication of the most recent and updated General Terms of Use. Should you disagree, in whole or in part, with the General Terms of Use, please do not use the website.
Access to and use of the site, including viewing web pages, communicating with ICIM International S.r.l, downloading product information and purchasing the same on the website, constitute activities conducted by users solely for personal use unrelated to any commercial, entrepreneurial or professional activity.
Remember that you will be the one and only person responsible for the use of the website and its contents. In fact, ICIM International S.r.l. and/or B2X S.r.l. shall not be held liable for any use of the website and its contents by any of its users that does not comply with the laws in force, without prejudice to the liability of ICIM International S.r.l. and/or B2X S.r.l. for fraud and gross negligence.
In particular, you will be the one and only person responsible for the communication of information and data that is incorrect, false or related to third parties, without their consent, as well as for the incorrect use of the same.
Finally, since any material will be downloaded or otherwise obtained through the use of the service at the user's own choice and risk, any liability for any damage to computer systems or loss of data resulting from downloading operations falls to the user and cannot be imputed to ICIM International S.r.l. or B2X S.r.l.
ICIM International S.r.l. and B2X S.r.l. decline all responsibility for any damages resulting from the inaccessibility to the services on the site or caused by viruses, damaged files, errors, omissions, service interruptions, cancellation of content, problems connected to the network, providers or telephone and/or telematic connections, unauthorized access, alteration of data, failure and/or malfunction of the user's own electronic equipment.
Users are responsible for the safekeeping and proper use of their personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise against ICIM International S.r.l. and/or B2X S.r.l. or third parties as a result of the incorrect use, loss, theft of such information.
Privacy
Please read our Privacy Policy carefully. This policy applies even if you simply browse the website and use its services without making any purchases. The Privacy Policy explains how ICIM International S.r.l. collects and uses your personal data and for what purposes.
Intellectual Property Rights
The content of this website, including but not limited to works, images, photographs, dialogues, music, sounds, videos, documents, drawings, figures, logos, and any other material in any format, published on this website, including menus, web pages, graphics, colors, schemes, tools, fonts, website design, diagrams, layout, methods, processes, functions and software that are part of the site, are protected by copyright and all other intellectual property rights of ICIM International S.r.l. and other rights holders. Any reproduction, in whole or in part, in any form, of the website and its contents is prohibited without the express written consent of ICIM International S.r.l.
ICIM International S.r.l. has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any manner or form, in whole or in part, of the website and its contents. With regard to the use of the website, you are authorized only to view the website and its contents. You are also authorized to perform all other temporary acts of reproduction that have no independent economic significance, which are considered transient or incidental, an integral and essential part of the display itself of the website and its contents, and all other operations of browsing the website that are performed only for a legitimate use of the website and its contents.
You are not authorized to make any reproduction, on any medium, in whole or in part, of the website and its contents. Any act of reproduction must be authorized, on a case-by-case basis, by ICIM International S.r.l. or, where appropriate, by the authors of the individual works contained in the website.
Such reproduction operations must in any case be carried out for lawful purposes and in compliance with copyright and other intellectual property rights of ICIM International S.r.l. and the authors of the individual works contained in the website. The authors of individual works published on the website have, at any time, the right to claim authorship of their works and to oppose any distortion, mutilation or other modification of the works themselves, including any act or damage caused to the works, which is prejudicial to their honor or reputation.
Trademarks and Domain Names
ICIM International S.r.l., directly or through its subsidiaries/parent companies/affiliates, is the exclusive owner of the logo and domain name "www.BioNike.it" and of any other distinctive sign.
All the distinctive signs that identify the products sold on the website are registered trademarks of ICIM International S.r.l. and/or of other parent companies, subsidiaries or affiliates and/or of their respective owners and are used within the website for the sole purpose of identifying, describing and advertising the products for sale.
ICIM International S.r.l. and all other owners of registered trademarks have the right to the exclusive use of their respective trademarks.
You are not authorized, without the consent of ICIM International S.r.l. and of any other owner of registered trademarks published on the website, to use such trademarks, especially to identify products or services that are even unrelated to those of the website or of the other trademark owners.
Most of the trademarks on the website and referring to products for sale on the website are well-known and recognized by the general public and by each user.
Any use of such trademarks that is not in accordance with the law, as it is unauthorized, is prohibited and entails serious legal consequences. It is in no way permitted to use such trademarks and any other distinctive sign present on the site to unfairly take advantage of the distinctive character or the reputation of these trademarks or in a way that could prejudice them and their owners.
Links to Other Websites
The website contains hyperlinks ("links") to other websites that have no connection with ICIM International S.r.l.
Any third-party sites referred to through links on the website are governed by general terms of use and a privacy policy separate from this document and which are outside of it.
B2X S.r.l. does not control or monitor such websites and their contents. Neither B2X S.r.l. nor ICIM International S.r.l. can be held responsible for the content of these sites and the rules adopted by them, even with regard to your privacy and the processing of your personal data during your browsing operations.
Therefore, please pay attention when you connect to these websites, through the links on the site, and carefully read their terms of use and privacy regulations. Please note that these General Terms of Use and the Privacy area do not apply to websites managed by parties other than ICIM International S.r.l. and/or B2X S.r.l.
The website provides links to other websites solely to facilitate its users in searching and browsing and to facilitate the hyperlink on the Internet to other websites.
The activation of the links does not imply any recommendation 1 or indication by B2X S.r.l. or by ICIM International S.r.l. for access and navigation on these websites, nor any guarantee regarding their contents, the services or goods provided and sold to Internet users by them.
Content Warning
B2X S.r.l. has taken every precaution to prevent the publication on the website of content that describes or depicts scenes of physical or psychological violence or that, according to the sensitivity of the site's users, could be considered harmful to civil beliefs, human rights and the dignity of persons, in all its forms and expressions.
In any case, B2X S.r.l. does not guarantee that the content of the website is appropriate or lawful in other countries, outside of Italy.
However, if such content is considered unlawful or illegal in some of these countries, please avoid accessing our website and if you choose, in any case, to access it, we inform you that the use you decide to make of the services provided by the site will be your sole and personal responsibility.
B2X S.r.l. has also taken every useful precaution to ensure that the content of the site is accurate and does not contain incorrect or outdated information, with respect to the date of its publication on the website and, as far as possible, also subsequently.
However, B2X S.r.l. does not assume any responsibility towards users for the accuracy and completeness of the content published by B2X S.r.l. on the website, except for its liability for gross negligence and willful misconduct and except as otherwise provided by law.
B2X S.r.l. also cannot guarantee its users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the internet connection.
For any problems encountered in using the website, please contact Customer Service. A B2X S.r.l. representative will be available to assist you and help you restore the functionality of your access to the website, if possible.
Similarly, we recommend that you contact your Internet service provider or check that each device for connecting to the Internet and accessing web content is activated correctly, including your Internet browser.
Although B2X S.r.l. will do everything possible to ensure continuous access to the website, the dynamic nature of the Internet and its content may not allow the site to operate without suspensions, interruptions or discontinuities due to the need to operate website updates.
B2X S.r.l. has adopted adequate technical and organizational measures to safeguard the security of the services on the site, the integrity of data relating to traffic and electronic communications with respect to forms of use or knowledge not permitted and also to avoid risks of loss, destruction and loss of data and confidential and non-confidential information relating to its users, or unauthorized access, or not in compliance with the law, to the data and information themselves.
Review Guidelines
This site allows its customers to leave reviews of products after purchasing them. Reviews can always be traced back to a registered user on the site, it will not be possible to leave anonymous reviews. When you leave a review, we always ask you to respect the following rules:
Write a free and sincere review based on your judgment. The Seller will never ask you to leave a positive review in exchange for a financial benefit. Do not use violent language or language that, according to the sensitivity of the site's users, could be considered harmful to civil beliefs, human rights and the dignity of persons, in all its forms and expressions. Do not insert links to other sites. Do not review or advertise products other than the one indicated in the product sheet for which a review is being left. Customer Service constantly monitors reviews both manually and through the use of automatic algorithms that verify compliance with these rules.
Violation of our review guidelines will result in the removal of non-compliant reviews.
In case of recurring problems or frequent abuses, the customer may be removed from the site.
If you believe that a review published on the site violates our guidelines, we invite you to contact Customer Service using the appropriate online form.
Disclaimer
This site does not constitute a news organization as it is updated without any periodicity. It cannot therefore be considered an editorial product.
Our Commercial Policy
B2X S.r.l. is the commercial company that manages the website www.BioNike.it on behalf of ICIM International S.r.l., owner of the domain, to promote the image of the products on virtual channels, and to interact with consumers. B2X S.r.l. reserves the right not to process orders from subjects other than "consumers" or in any case orders that do not comply with its commercial policy.
Applicable Law and Dispute Resolution
These General Terms of Use are governed by Italian law
